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Supervisor Support Critical for Innovative Behaviors
Greg Alder
"Extract from the forthcoming book "The Fine Art of Losing Clients"
Are you a natural at losing clients? You know what? You dont have to be born a loser to become a loser. Anyone can enjoy an enviable (if costly) reputation for losing clients.
How do you lose clients? Easy. In fact, to lose clients you mightn't need to change a single thing about the way you handle their business.
Simply do any of the following and youre guaranteed to lose clients.
Recognise situations that are close to home?
Maybe you read something and thought, Wow, I'm doing that! Or funny, that's what one of MY clients did just last week. If so, then there's a good chance you're well on your way to losing your client.
Want to keep your clients?
Well, obviously, do the opposite of any of the actions described above. Be honest, anticipative, responsive, intuitive, humble, diligent, original and creative!
A warning: Losing clients can be disruptive. Losing clients means losing income and losing income can seriously hinder your lifestyle. According to Harvard Business Review, a 5% increase in client retention can increase profits by nearly 100% and halving losses will more than double a company's growth rate.
You can learn many of the skills needed to keep clients in Proseed workshops.
Join our network of world-class, talented, experienced speakers and trainers from around the world to spread global knowledge and uplifting managerial and leadership skills in the MENA region. Apply now!
Become part of ProSeed's team and start a promising career, being exposed to global trainers and blue chip companies in the MENA region. Apply now!
I’d like to thank you for an excellent session that resonated well with everyone involved, and I would like to personally thank you for the special attention as it assisted me tremendously in my evolving challenging role … kinda puts things into perspective and lays out the required preparation and attributes I need to manage in order to conquer the challenges ahead.
It particularly helped me focus my 100-day plan, and on the call with my global boss, there was little to dispute as I learned how to focus efforts and...